• Chief Technology/Information Officer (CTO/CIO)

    Job ID
    2019-1410
    Employment Type
    Full-Time
    Job Location
    US-IL-Orland Park
    IMRF Eligibile
    IMRF Eligible
    Category
    Information Technology
    Salary
    $135,000
  • Opportunity at a Glance

    The Village of Orland Park, a dynamic, progressive, growing community of nearly 60,000 residents (expected build out 75,000) seeks a Chief Technology Officer (CTO) or Chief Information Officer (CIO) (CTO-CIO) to provide strategic leadership of the Village’s technology initiatives. 

     

    The Community

    Orland Park is a premier community located 30 miles southwest of Chicago’s Loop with a residential population of nearly 60,000, and is the commercial and retail hub of the Chicago south suburban region. Orland Park continues its wave of growth and prosperity from a historic, rural community to a dynamic corporate and commercial center.

     

    Orland Park has a unique blend of residential and business communities in the midst of more than 700 acres of parks and open lands. In 2014, Orland Park was named one of Chicago Magazine’s “Best Places to Live.” Important facts for this recognition are its low crime rate, exceptional amenities and access to downtown Chicago.

     

    The Organization

    The Village of Orland Park was incorporated May 31, 1892 and operates under the Manager form of government.  Legislative oversight in the Village is provided by an elected Mayor and Board of Trustees. The corporate authorities include the Village President (Mayor), the Village Clerk and six Village Trustees, each of whom is elected at-large to a four-year term.

     

    The organization’s strategic plan goals include economic development, downtown development, quality of life and the integration of the High Performance Organization (HPO) framework.  The key objectives related to HPO are:  increased automation of village services and improvement of internal/external-facing functions, as well as using technology and business process improvement as the platform for organizational improvement.  It also entails embracing a culture of learning, respect, and leadership at all levels of the organization.

     

    The Village of Orland Park is a full service community employing approximately 270 full-time employees, approximately 650 part-time and seasonal employees combined. Departments include: Clerk’s Office, Business Information Systems (BIS) Development Services, Finance, Public Works, Mayor’s Office, Parks, Police, Public Information Office, Recreation, and the Village Manager’s Office.

     

    The village’s financial standing is stable. The Village of Orland Park has excellent bond ratings of AA+ from Standard and Poor’s and Aa1 from Moody’s. Operating and capital budgets for Fiscal Year 2019 are balanced without the implementation of any new revenue sources. The Village’s property tax levy remained flat for the past eight (8) years. This means that, in total, taxpayers will pay the same amount to the Village in 2018 as they did in 2012.

     

    The overall expenditure budget is $149 million and the general fund budget is over $52 million. The overall IT budget is approximately $2.6 million which includes staffing and capital expenditures.

    Key Responsibilities

    This position is appointed by and is directly accountable to the Village Manager. In collaboration with the Village Manager, the Mayor and the Village Board, the Chief Technology/Information Officer (CTO/CIO) is expected to develop and carry out the village-wide short-term and long-term technology goals aligned with the Village’s overall mission. This position will lead a department that serves as an internal consultant and provides strategic advice on matters relating to systems integration and its impact on the organization’s operational efficiency.

     

    The CTO/CIO is responsible for directing and overseeing the planning, design, integration, implementation, maintenance and support of all information technology (IT) functions for the Village organization. It is expected that the CTO/CIO will work cooperatively with Village leaders and departments to enhance a Village-wide strategic technology vision and a formal plan. The CTO/CIO must collaborate with the departments to develop a long-term strategy for the best use and support of these systems.

    • The CTO/CIO will utilize strong project management and implementation skills to develop and articulate a creative and innovative vision in the Village. This position will coordinate the progress of all active technology projects and ensure that each is using appropriate methodologies towards completion. 
    • The CTO/CIO will work collaboratively to guide the full implementation of the Village’s Enterprise Resource Planning (ERP) Software and integrate other applications in the Village. This position will also evaluate and further configure the ERP software to better meet operational needs.
    • The CTO/CIO is responsible for identifying training gaps and developing on-going training programs to promote computer and software fluency across the Village’s workforce.
    • The CTO/CIO develops, monitors, and maintains a continuously improving, performance management focused organization, capable of supporting the information technology needs of operating departments through appropriate and cost effective information technology resources. This includes managing a current staff (3 full-time and 3 part-time), preparing and administering departmental budgets, and tracking all expenditures for technology related projects and improvements.
    • The CTO/CIO develops and maintains a village-wide business recovery plan to ensure timely and effective restoration of IT services. Develops and enforces policy and procedures to ensure the protection of IT assets and data integrity, security and privacy entrusted to or maintained by the municipality’s systems, networks, and information resources. 
    • The CTO/CIO will re-evaluate internal customer service model and service delivery, as well as the information services contractual relationships held by the Village.
    • The CTO/CIO is expected to remain abreast of recent developments and trends in related fields and incorporate as appropriate.  
    • The CTO/CIO will share a dedication and commitment to the Village of Orland Park’s employee values which embody; integrity, communication, teamwork, professionalism and quality of life.

    Challenges & Opportunities

    The Village prides itself in its quality of life for its residents and delivering high touch customer service. This principle is being challenged, however, in an increasingly automated service delivery environment, and there is growing concern among elected officials, executive management, and the community, that the Village is not keeping up with the rapid pace of change in the online service space.  As such, the new CTO/CIO will be tasked with working with all departments at integrating ongoing information technology initiatives and take the lead for guiding the development and implementation of a strategic technology plan.

     

    The Village has embarked upon a high performance organizational model that fosters a culture of leadership at all levels. Included in this overall organizational change is an emphasis on Lean Six Sigma methodology for staff to use as a tool in pursuing continuous improvement.  This is an exciting time for the organization, and the CTO/CIO will be expected to jump right in with the executive team in embracing leadership at all levels.

     

    In 2011, the Village was recognized as the first public body in Illinois for obtaining the highest score possible in public transparency by the Illinois Policy Institute. To date, Orland Park remains at the top of public entities in the state for its transparency efforts.  This recognition is critical to the staff and elected officials for maintaining trust and respect with the community.  The new CTO/CIO will be expected to explore ways to collaborate with staff to continue and improve the Village’s sunshine policies and keep the Village at the forefront of this initiative.

    Qualifications, Knowledge, Skills

    The Village seeks a confident, proactive, open-minded and collaborative professional with several years of progressive experience managing a similar information technology organization.

     

    While Orland Park is looking for a talented and experienced IT professional who can accomplish all the functions outlined above, it is really looking for an outstanding leader to partner with its existing staff in an ever continuing effort to improve the effectiveness and efficiency of the municipal government. As such, he/she will have the following:

    • A passion for excellence. Enthusiasm and dedication drives a person to transform results from ordinary to extraordinary. The successful candidate needs to be someone who does not settle for the status quo.
    • Excellent communications skills. The new CTO/CIO will have to present ideas, concepts, systems designs, etc. to the Village Manager, elected officials and community. As such, the CTO/CIO will be able to speak and write with excellence. He/she will be able to explain his or her vision for the organization with both precision and clarity, while also inspiring others to contribute to achieve it. The individual must also be able to explain complex terminology in a way that is readily understandable to those with very little knowledge of IT.
    • Financially savvy. Orland Park in a strong financial position because it manages its money wisely. The Village desires someone who can distinguish between what is necessary and prudent, and what is not. In other words, the Village wants maximum yield on its investment, and the Village expects the successful candidate to manage the budget with diligence and care.

    This position requires a Bachelor’s degree with an emphasis in computer science, computer engineering or information systems from an accredited college or university. An MBA/Master’s or other advanced management degree and/or certification is preferred.

     

    Must have significant and demonstrated experience in managing/administering enterprise networks, system administration, implementing and supporting large-scale application and infrastructure systems, application development, and end-user support. Training and or experience with Lean Six Sigma methodologies and performance tracking is highly preferred.

     

    Strong organization wide strategic project planning, implementation, management, and tracking; budgeting; fiscal management; solid judgment; supportive and motivating leadership style; and participatory management approach are essential qualities that this position requires. The successful candidate must maintain a high level of communication with Village leadership, supervisors, and staff, working proactively to understand their needs and to align technology related decisions with the organization’s goals.

    Compensation & Benefits

    Salary range starting at +/- $135,000, depending on qualifications. The Village of Orland Park offers a comprehensive employee benefits package, which includes the choice of 2  HMO’s, Consumer Driven Health Plan (HDHP/HSA), and a traditional PPO Plan administered through BlueCross and BlueShield of Illinois.  The Village also provides a wellness program, dental, vision, life insurance and a flexible spending account program at no monthly cost to employees.  Retirement programs include participation in the Illinois Municipal Retirement (IMRF) and the option to participate in 457(b) deferred compensation plans.  

     

    The recruitment for this position will remain open until the position is filled, with first reviews beginning January 28, 2019.  Interested cadidates must submit a resume and complete an online application by visiting our career portal at www.orlandpark.org/jobs.   Paper copies or emails via any other platform will not be accepted.   For additional information about the Village of Orland Park, you may visit our website at www.orlandpark.org

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